All Barristers are regulated by the Bar Standards Board. Whilst, I hope you will be happy with the professional services I provide, if you are not satisfied, you should first refer the matter to me.
If you are not happy with my reply or my Chambers’ reply then you can contact the Legal Ombudsman. The Legal Ombudsman is a free, impartial and independent service set up by the Government which deals with complaints about the service you have received.
You must complain to the Ombudsman within six months of receiving a final response to your complaint from myself or from my Chambers (provided the response specifically notifies you of your right to complain to the Ombudsman and of the six month time limit). A complaint to the Ombudsman must also be made not more than six years after the act or omission complained about or not more than three years from the date when you should reasonably have known that there were grounds for complaint. For further details about how to make a complaint to the Legal Ombudsman, including guidance about the new scheme rules that came into effect on 1 February 2013, please contact the Legal Ombudsman directly at:
PO Box 6806
Phone: 0300 555 0333
Further, the Bar Standards Board (020 7611 1444) can assist you with any complaint that you may wish to make against the Chambers or any individual barrister: their web address is: www.barstandardsboard.org.uk/complaints-and-professional-conduct